Chatbot for WhatsApp: creation and configuration
Chatbot for WhatsApp: creation and configuration
Blog Article
WhatsApp remains the most popular messenger in the world, occupying a leading position among similar services in Russia. Its audience in our country exceeded 2 billion users last year, continuing to grow daily. Brands, following the trend towards automation of communication processes, are opting to create a chatbot in WhatsApp.
What is a bot for WhatsApp
Before creating a WhatsApp chatbot, it would be useful to understand what the tool is and how it works. If a visitor clicks on a widget located on the website, the company's mobile application, or directly follows the corresponding link, a messenger dialogue opens, where the Uruguay WhatsApp Number Database bot sends a greeting and offers options for consultation (this can be a transfer to a specific department or a hint for solving a particular problem). Then the person chooses what is suitable for his situation and receives information or help from an employee.
Chatbot for WhatsApp helps businesses solve several problems at once:
Involvement of new users in communication, who can then become buyers. By connecting an official business account, you can be the first to write to people who have the messenger installed, share information Uruguay WhatsApp Number Database about the brand and products. Mass mailings can be sent by connecting the API from the official provider (Webim cooperates with 360 dialog).
A virtual assistant provides advice on frequently asked questions. Meanwhile, live operators can provide assistance in complex cases.
The number of requests is growing, but the staff of support managers remains the same. How does it work? The chatbot takes on part of the load, and the quality of service does not decrease.
A Uruguay WhatsApp Number Database bot allows you to send a question directly to the right department, for example, the technical department or the delivery service. You don’t have to waste time transferring the request to a competent manager, explaining the details of the request two or three times.
Even at late hours, when operators are no longer at work, a visitor can get an answer to a question of interest, or find out when they will be contacted, thanks to an automatic message. This approach retains customers and increases their loyalty to the company.
How to order the creation of a chatbot in WhatsApp
Have you decided to create a chatbot in Uruguay WhatsApp Number Database ? We share your desire to reach more potential customers and use modern solutions for interacting with users. Contact specialists - they will tell you in detail about the advantages of the tool and the features of the settings. Having experience working on projects from different fields, the platform managers will tell you which virtual assistant will be effective for your business. You can read more about the settings on the provider side, as well as within the platform, in the Knowledge Base .
Cost of setting up a chatbot in WhatsApp
How much you will have to spend to create and set up a bot in WhatsApp will depend on several conditions. Among them: the company's area of activity, size, and structure of the organization. An important criterion is the goals that the business wants to achieve by connecting new digital communication channels and automating the work of the contact center.